Customer Journey Map Archive - Enterprise Evolver-An App to Map the Whole Enterprise

How to create a customer journey map

Customer Journey Models

Customer journey map (aka experience map) is a strategic planning tool that provides a common understanding of:how customers are interacting with various touchpoints to reach their goals, what is their whole experience and what business parts (e.g. journey stages, customer goals & outcomes, needs, services, touchpoints, systems, business processes, people) go into making up those […]

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Demystifying Customer Journey Mapping, Breaking silos through Outside-in Architecture

demystifying CJ

This is a series of article focusing on outside-in architecture. These articles will dig into  the outside-in blueprints, maps,  methodology and the techniques available in Enterprise Evolver app to transform a business to more customer centric. This series would be very helpful for customer experience (CX) professionals, enterprise and business architects but also within marketing, customer service, product […]

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As in Nature So in Business. Only the Adaptable Thrive!

journey main

Modern life is incredibly complex, rich and varied. This is so true today in the journey your customers take in dealing with your business. Nothing is simple! So many journeys, so many steps, so many touch points, so many systems – your customer relationship lifecycle is a complex ecosystem within a vastly more complex web […]

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Business Blueprinting Made easy with Enterprise Evolver

Blueprints

The task of mapping an enterprise’s goals, strategies, business capabilities, initiatives and its information systems is key for architecting any enterprise. Mapping a business is the act of capturing the big picture of an enterprise into blueprints depicting the current and or future state of the organization. An enterprise business blueprint is an abstract representation […]

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