Customer journey Archive - Enterprise Evolver-An App to Map the Whole Enterprise

Customer Journey Map and Capability Model

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The way today customer is buying products is changing dramatically, instead of sitting passively, customers are reaching out to their friends and social networks to find out their options. Moreover, customers are exposed to information constantly from many touchpoints over the internet. This means marketers need to focus on the most influential touchpoint and integrate […]

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As in Nature So in Business. Only the Adaptable Thrive!

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Modern life is incredibly complex, rich and varied. This is so true today in the journey your customers take in dealing with your business. Nothing is simple! So many journeys, so many steps, so many touch points, so many systems – your customer relationship lifecycle is a complex ecosystem within a vastly more complex web […]

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