Touchpoints mapping Archive - Enterprise Evolver-An App to Map the Whole Enterprise

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Outside-in Architecture and Customer Journey Map

Author: Syed Suhail Ahmad | | 0 | 9,103 views |

This is the part 2 of the article focusing on outside-in architecture. In the part 1, I focused on defining the customer journey mapping which is one of the key blueprints used for designing business from the outside-in. In this article, we will dig deeper into understanding what it takes to map a journey and the key building […]

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Deliver Digital Transformation with Customer and Capability Viewpoints

Author: Syed Suhail Ahmad | | 0 | 4,481 views |

In my previous post “Viewpoints and Integrated Enterprise Architecture“, I talked about the support for various viewpoints in Enterprise Evolver ( “Evolver”) app. The Evolver app allows you to map the whole enterprise to understand how all parts of the enterprise fit together and relate to each other to deliver value to your customers. In this […]

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